Ligia Coleman

Assistant General Manager @The Westin Sarasota

Sarasota, FL, US

Experienced hotelier with a passion for hospitality and proven success driving occupancy and profitability by providing each guest with a unique customer experience.Synergize company goals and brand awareness with client retention and needs assessment strategies; possess keen financial and business acumen with a flair for personalized customer service. Motivate others through recognition, training, and professional development; able to steer team to maintain industry standards and distinction. Expert in all front house and back-end operations with exceptional aptitude in staff recruitment and retention. Key Contributions: • Managed all sources of revenue vs budgeted expenses to ensure a profitable flow through for rooms division, engineering, and food and beverage. • Actively participated in sales strategies using known market demands and anomalies of years prior. Quickly responding to market conditions to ensure a higher capture ratio vs our competitive set. • Task Force General Manager throughout Kolter Hospitality.

Madonna University

Bachelors, Science; Hospitality Management