Lieven van Daele

Director of Guest Experience at Windstar Cruises

Role: Director of Guest Experience at Windstar Cruises
Location: Fort Lauderdale, FL, US
LinkedIn followers: 500 followers

About Lieven van Daele

Experienced hospitality and operations leader with 13+ years of expertise in managing financial, administrative, corporate, and shipboard processes, and 20+ years experience in the cruise industry. Proven track record in streamlining workflows, solving complex challenges, and driving strategic decisions through strong analytical and leadership skills. Skilled in leading cross-functional teams to deliver operational, technological, and financial projects. Recognized subject matter expert in multiple software systems, with a passion for creating innovative onboard programming concepts that elevate guest experiences.

Experience

Director of Guest Experience
Windstar Cruises
Jan 2025 — Present · Miami, FL, US
Oversee and innovate across multiple shipboard departments to deliver exceptional guest experiences and operational excellence- Guest Services & Purser’s Office – Reception Desk operations, manage guest accounts, embarkation, cash handling, crew payroll, immigration/customs formalities, crew travel, and administration- Housekeeping – Ensure pristine accommodations and public areas, oversee laundry, uniforms, fresh flower program, and maintain USPH standards- Spa & Wellness – Partner with One Spa World to deliver premium services including hair, massage, beauty, acupuncture, and fitness- Entertainment – Curate comprehensive programs featuring live music, enrichment activities, local performances, and digital media.Additional Responsibilities- Shoreside Guest Relations – Oversee post-cruise inquiries and ensure seamless guest support after sailing- Onboard Programming – Create and innovate new concepts to enhance guest engagement and elevate the cruise experience. Including themed cruise such as wellness and art cruises- Collaborate with Xanterra Retail to enhance onboard boutique and shopping experiences- Manage content for the Windstar app and Interactive TV (Getslash)- Oversee guest survey system (QuestionPro) for continuous improvement- Drive budgeting, forecasting, and analytics for key revenue streams: internet, laundry, spa, and cabin upgrades- Control hotel supply and uniform budgets- Experienced in managing systems including Oracle Fidelio SPMS, PressReader, Adonis Crew, MXP, and Micros POS.

Skills

Cruises
Finance
Manuals
Hospitality
Payroll
Organization
Tourism
Accounting
Management

Contact information

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Work email
l••••••••@windstarcruises.com
Personal email
•••••@•••••.com
Direct dial
+13•••••••80

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Current company

Windstar Cruises

Leisure, Travel and Tourism · 1.1K employees · Founded 1986 · Miami, Florida, United States

Windstar Cruises operates a fleet of six small sailing and all-suite yachts visiting approximately 260 ports in 2020 sailing throughout Europe, the Caribbean, Costa Rica and the Panama Canal, Australia, New Zealand, Asia, Alaska, Canada and New England, and cruising year-round in Tahiti. Windstar’s fleet is the market leader in small ship cruising with a total of 1,574 passenger berths calling on off-the-beaten-path and popular ports in over 60 countries. The boutique cruise line carries fewer than 350 passengers on its small ships and takes travelers on cruises that are 180 degrees from ordinary. They are known for their immersive and authentic experiences, unique, port-intensive itineraries, exceptional award-winning service, and innovative culinary program as the Official Cruise Line of the James Beard Foundation. Windstar Cruises is a part of Xanterra Parks & Resorts®, known for “Legendary Hospitality with a Softer Footprint.” Windstar Cruises is an Equal Opportunity Employer. For Open Positions visit our web site: https://www.windstarcruises.com/our-company/careers/open-positions/

windstarcruises.com

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