Lieschen Gargano
Vice President Operations @Flaik
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WORK HISTORY
Vice President Operations @Flaik
Lafayette, CO, US
As the VP of Operations at flaik, I lead Operations, Support, Success, Hardware, and Services to deliver seamless, scalable experiences for ski schools and resorts worldwide. My focus is on transforming how we work, aligning strategy, systems, and people to enable growth while maintaining the collaborative, mission-driven culture that defines flaik.As VP of Operations, I partner with other leaders to drive cross-functional strategy, operational excellence, and customer success. I oversee the design and implementation of efficient workflows, onboarding programs, and knowledge systems that empower our teams and resort partners. I lead planning, sprint execution, and the coordination of large-scale seasonal logistics across North America, Australia, and New Zealand.Key areas of impact include:Scaling operations to support a rapidly growing resort network through process optimization and agile execution.Building alignment between Product, Data, and Customer Experience teams to ensure smooth delivery and support.Strengthening team capability through coaching, structure, and clarity, fostering a culture of transparency, accountability, and empathy.Enhancing onboarding, training, and customer enablement programs to accelerate adoption and satisfaction.Driving continuous improvement through the creation and management of data-driven decision-making and customer feedback loops.
EDUCATION
University of Colorado Boulder
BA, international affairs, Economics
University of Denver
Master's degree, Peace Studies and Conflict Resolution
ABOUT LIESCHEN GARGANO
I work at the intersection of strategy, execution, and people, where things often look clear on paper, but break down in practice.My focus is on helping organizations turn strategy into work that teams understand, can align around, and can execute consistently.Over the course of my career, I’ve led through high growth, organizational change, and difficult moments, including layoffs and the sudden loss of leadership. Those experiences shaped my view of organizations as living systems that require clarity, alignment, and adaptability.I’ve found that most challenges aren’t due to lack of talent or effort, but from- Goals that aren’t clearly defined or actionable- Misalignment across teams and priorities- Processes that don’t reflect how work actually happens or adapt quicklyI help address these by- Clarifying outcomes to guide decision-making- Designing systems that support real workflows- Facilitating alignment across teams with different perspectives- Building feedback loops that allow organizations to learn and adaptMy work shines in high-stakes or ambiguous moments, when the path forward isn’t obvious but the need for clarity is.I don’t believe in fixed methodology. Instead, I bring a way of seeing and working that helps organizations become more coherent so people can do meaningful work without fighting the system around them.If you’re navigating misalignment, unclear strategy, or operational friction, I’m always open to connecting.Specialties: Portfolio management, strategic planning, operational efficiency, Agile, SAFe, Scrum, Product management, product development, program organization, change management, communications, facilitation, conflict resolution, people leadership, and leadership coaching.
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