Lidia Parra

Experience

1. Branch Manager

   GardaWorld

   Nov 2020 — Present

   Managing and motivating a team to increase production and ensure efficiency; Analyzing and interpreting trends to facilitate planning; using information technology to record revenue figures, for data analysis and forward planning; Dealing with staffing issues such as interviewing potential staff, and performance reviews, as well as providing or organizing training and development; Ensuring standards for quality, customer service are met; Updating colleagues on business performance, new initiatives and other pertinent issues; touring the sales floor regularly, talking to colleagues and customers, and identifying or resolving urgent issues;

Education

• American Intercontinental UniversityDevry University

  Associate’s (AABA), Business Administration

  2010 — 2012

• American InterContinental University

  Bachelor of Business Administration (BBA), Business Administration and Management, General

  2010 — 2014

• Trident Community College

  Associate of Arts

Skills

• Private Banking
• Credit Risk
• Loan Origination
• Customer Retention
• Credit Analysis
• Customer Satisfaction
• Investment Banking
• Vendor Management
• Financial Risk
• Financial Services
• Relationship Management
• Training
• Sales
• Portfolio Management
• Sales Management
• Financial Modeling
• Interviews
• Internal Audit
• Credit Cards
• Finance
• Operations Management
• Capital Markets
• Analysis
• Cross Selling
• Process Improvement
• Forecasting
• Change Management
• Software Documentation
• Business Process Improvement
• Commercial Banking
• Mortgage Lending
• Loans
• Business Strategy
• Branch Banking
• Team Leadership
• Management
• Performance Management
• Consumer Lending
• Customer Service
• Mortgage Banking