Libby Hartman

About Libby Hartman

As a senior program leader, business line director and people manager, Libby\'s passion centers around helping organizations manage change, streamline operations, eliminate inefficiencies, align resources, and unlock new ways for productive collaboration. Throughout her career, whether working in large enterprise organizations or supporting small-to-mid-size consulting clients, she has thrived on finding innovative ways to help companies and organizations increase value, reduce costs, and increase stakeholder and employee satisfaction.Beyond everything, she is a tranformation leader and enabler and seasoned people and team manager. Whether working with large groups or advising executives on an individual basis, her strength is to get organizations to see beyond the \"status quo\" and take bold action to reach and delight their stakeholders, reach their full potential, and be a recognized leader in their industry. Specific areas of expertise she brings to the table include:• Transformation and Change Management• End-to-End Program & Project Management• Internal Communications & Employee Engagement• People & Team Management and Development• Customer Experience & Customer Support Initiatives• Executive Coaching, Mentoring & Leadership Development • Organization Design, Transformation & Restructuring• Performance Management Systems• Process Improvement, Workflow Analysis & Re-engineering• Collaboration Tools & Decision Support FrameworksHer industry background to date encompasses work in sectors including High-Tech, Healthcare (Payer and Provider), Consumer Goods, Telecommunications, Management Consulting and Systems Integration.

Experience

1. Principle Support Planner

   Microsoft

   Jan 2022 — Present · Seattle, WA, US

Education

• Washington University in St. Louis - Olin Business School

  MBA / MSW, Master of Business and Social Work

  1992 — 1995

• Miami University

  Bachelor of Arts (BA), Philosophy

  1984 — 1988

Skills

• Systems Thinking
• Program Management
• Coaching
• Best Practices
• Leadership
• Entrepreneurship
• Enterprise Software
• Consulting
• Business Development
• Workshop Facilitation
• Customer Success
• Turnaround Experience
• Change Readiness
• Product Launch
• Partner Management
• Performance Management
• Organizational Development
• Management
• Customer Service Management
• Internal Communications
• Business Strategy
• Customer Experience
• Cross-Functional Team Leadership
• Start-Ups
• Decision Making
• Project Management
• Organizational Design
• Go-to-Market Strategy
• Culture Change
• Customer Satisfaction
• Training
• Procedure Development
• Business Process Design
• Collaboration Tools
• Performance Improvement
• Organizational Effectiveness
• Integration
• Relationship Management
• Release Management
• Strategy