Libby R.
MXCC Operations Manager | Emerging Leaders Council Representative | Certified CU Manager | 2024 CU Luminary
- Role
- Digital Communications and Member Outreach Member Experience Contact Center Operations Manager at PSECU
- Location
- Indiana, PA, US
- LinkedIn followers
- 500 followers
About Libby R.
As a Digital Communications and Member Outreach Manager at PSECU, I lead a team of contact center agents, driving development and enhancing department workflows. I have demonstrated my skill within the industry through accomplishments within PSECU and other industry partner organizations. I am also pursuing an MBA in Strategic and Innovative Management from Penn State World Campus, with a focus on leveraging technology to improve member experience and operational efficiency. I have a strong background in business, management, employee development, and related support services. I am passionate about applying my skills and knowledge to create positive change and drive growth in the credit union industry.
Experience
Digital Communications and Member Outreach Member Experience Contact Center Operations Manager
Mar 2023 — Present · Indiana, PA, US
Education
Penn State World Campus
Master of Business Administration - MBA, Strategic and Innovative Management
University of Maryland Baltimore County
Some College, Biochemistry and Molecular Biology
2014 — 2015
Northeast High School
High School
2010 — 2014
Penn State World Campus
Bachelor of Science - BS, Business, Management, Marketing, and Related Support Services
2018 — 2021
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