Libby Howard

About Libby Howard

At HAVRION we are focused on connecting people and technology to deliver more meaningful…

Experience

1. Customer Success Manager & Operations

   Havrion

   May 2022 — Present

   Builds strong relationships and collaborates across the customer’s organization, from day-to-day contacts to the executive level. • Creates a post-sales deployment plan & schedule. • Ensure the customer is getting the most value from our solutions & or services. • Develops customer plans to outline the customer’s success factors, metrics, potential risk, & provide recommendations/risk medication where applicable. • Host continued educational lunch and learn. • Supports and facilitate the customer’s usage and adoption to help enhance their overall business needs. • Acts as a liaison between the customer & product development team, to drive adoption. Cross-functionally communicate between the development, strategic partners, & customers. • Problem-solving skills- risk management, communication, troubleshooting, challenge/error tracking. • Clear communication on technical subjects to technical & non-technical teams to set up troubleshooting in a timely manner • Test or replicate issues or challenges reported • The ability to anticipate possible challenges, risks, or dissatisfaction and proactively seek to avoid or resolve challenges quickly. • Receive customer or partner feedback to drive improvement or future enhancements. • The ability to work and communicate cross-functionally with various teams and support to provide maximum support to the customer. • The ability to evaluate postmortem and purpose process improvements or enhancements to help drive efficiencies and success. • Effectively manage technical resources as needed. • Pull usage reporting and aggregate to be able to prepare monthly and quarterly reporting. • Recommend additional solutions or upsells as they relate to the customer’s business needs. • Personalize the customer experience and continuous support and education as needed to ensure the customer can maximize the Havrion solution/service. • The ability to create and manage to report. • Technical writing & user guide creation

Education

• Schreiner University

  BA, Exercise Science

  2005 — 2009

• Union College (KY)

  Human Performance, Education/Human Performance

  2006 — 2008