Libbe Blain
Tier III End User Support | Technical Trainer | Endpoint Management Specialist | LMS Administrator
- Role
- Helpdesk Technician Iii at Allen Institute
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Libbe Blain
Whether designing and implementing a company-wide training program, spinning up and…
Experience
Helpdesk Technician Iii
May 2022 — Present · Seattle, WA, US
Providing essential support for resolving incidents, answering queries, and handlingescalated requests related to Microsoft 365 applications, including the Online Office Suite,SharePoint, Teams, and OneDrive• Diagnosing and troubleshooting issues efficiently, ensuring quick resolutions and minimalimpact on employees• Offering first and second level support and guidance to end users encountering technicaldifficulties; delivering clear explanations and step-by-step instructions to optimize theirMicrosoft 365 experience• Maintaining up-to-date documentation for common issues, that include troubleshootingsteps, standard operating procedures with the purpose of enhancing knowledge andinformation sharing, and visualization tools.• Collaborating with cross-functional IT teams, including infrastructure, security, andapplication support to address complex incidents and contribute to continuous technologyenvironment improvement
Education
National Louis University
Elementary Education
The Evergreen State College
BA
Skills
- Access
- Social Media
- Teaching
- Microsoft Office
- Powerpoint
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