Li-Ann Yap
Sales Excellence Manager, Customer Success @Microsoft
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WORK HISTORY
Sales Excellence Manager, Customer Success @Microsoft
CA
Microsoft Canada - Customer Success - Modern Work and Security
EDUCATION
UW Foster School of Business
Master of Business Administration
University of Toronto
Bachelor of Physical and Health Education
University of Guelph
Horticulture & Sustainable Urban Agriculture
ABOUT LI-ANN YAP
I am on a mission to merge social good and economic progress because the most effective version of these concepts are when they are one and the same. In a nutshell, we can’t maximize one without the other in tow. A Canadian with roots in Singapore, my appreciation for diversity is enriched by my work with children and youth, individuals with disabilities, and under-served communities. I firmly believe that corporations need to embed social sector strategy into their business practices to optimize their returns and impact. With Microsoft, I am thrilled to be part of a team that is as dedicated to customer success and process optimization as I am. The end goal is to maximize value via enhanced operational efficiencies and the strategic allocation of internal resources. Specialties: Program Management, Client Relations, Process Improvement, Organizational Effectiveness, Change Management, Business Development, User/Customer Experience, Capacity Building, Diversity, Inclusion & Accessibility, Social Impact, ESG Operations
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