Liana de Girolami

Digital Product Manager- Business Blueprint Product Experience & Reporting @American Express

Manage all customer feedback synthesis and apply feedback into product roadmap, being a voice of the customer across the enterprise.\\\\n- Contribute to a steady decrease of customer to complaint ratio month over month.\\\\n- Responsible for developing materials and communicating all customer feedback to executive leadership, key product partners, and all other stakeholders.\\\\n- Work cross-functionally with Product Development, Servicing, and UX to implement product changes, ensuring we meet customer expectations based off of key customer pain points.\\\\n- Drive all competitive research activities- collating competitor products, analyzing UX patterns, and suggesting roadmap adjustments based on this intel.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n