Liam Saunders

Senior Operations Transformation Manager @Vodafone

Leading a transformation project to implement a true \'Run\' phase in the Digital Frontend Delivery Organisation, internationally and across departmental silos, in close co-operation with leaders, from initial problem analysis and scoping, through to implementation into the overall Operating Model - representing the \'Ops\' in \'DevOps, in a previously Design & Build oriented organisation.\\\\n\\\\nIn parallel, leading Frontend Operations for the MeinVodafone App, with 5m customers across the German market. Main responsibilities focus on:\\\\n• Problem Management, driving lessons learned to create and implement preventative change measures, so that the Mein Vodafone App platform becomes more stable over time\\\\n• Co-ordinating cross-departmental, and international collaboration, to fix highly complex production incidents which require specialist support and attention\\\\n• Building a DevOps/CI-CD model, in order to close the loop between in-life operations, ideation/design thinking, and the development cycle, uniting operations and development\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n