Liam Perlstein
Senior Customer Success Manager @Mitratech
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WORK HISTORY
Senior Customer Success Manager @Mitratech
Nashville, TN, US
Promoted to Senior Customer Success Manager after consistently exceeding performance goals as a CSM, including managing enterprise accounts, overseeing a $7.8M book of business, and achieving 96%+ net retention. I now lead a $9M+ portfolio of enterprise clients, including Fortune 100 organizations, serving as a trusted advisor to C-level leaders and driving adoption, retention, and long-term ROI. Through tailored success strategies and executive-level engagement, I have delivered measurable engagement growth, secured multimillion-dollar expansion opportunities, and consistently surpassed renewal targets. I also collaborate cross-functionally to deliver innovative solutions, mentor peers, and enhance best practices across the customer success organization
EDUCATION
Ohio University
Bachelor's degree, Major: Communications Minor: Business
ABOUT LIAM PERLSTEIN
Senior Customer Success Manager with 5+ years of experience helping enterprise SaaS clients achieve measurable outcomes in compliance-driven and fast-paced industries. I currently oversee a $9M+ portfolio, including Fortune 100 organizations, where I focus on driving adoption, retention, and long-term ROI through strategic, executive-level partnerships.I’m passionate about solving complex problems, aligning stakeholders, and creating customer experiences that are smooth, impactful, and scalable. Throughout my career, I’ve consistently surpassed renewal targets, delivered multimillion-dollar expansion opportunities, and improved product adoption and engagement through data-driven insights and consultative strategy.I thrive in SaaS environments where collaboration is key - working closely with product, sales, and operations to build solutions that create sustainable growth for both clients and the business.
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