Liam N.

WORK HISTORY

ABOUT LIAM N.

Entrepreneur | Founder | ChairmanBuilding industry-leading tech and service platforms for the UK insurance and automotive sectorsI’ve spent over 30 years building businesses that solve real problems for insurers, policyholders, and the wider automotive industry.From launching a national windscreen repair and replacement service in the early ’90s to leading the UK’s most advanced TPA for glass claims, I’ve continually pushed the boundaries—combining hands-on expertise with scalable tech innovation.Today, my focus is on bringing automation, AI and network intelligence to the forefront of damage assessment and claims handling.Here’s a brief timeline of the journey so far: • 1993: Founded Nationwide Autoglazing – national windscreen repair/replacement network • Launched Glasscare® – a TPA managing glass claims for major UK insurers • 2009: Created Service Certainty™ – a media collection platform powering digital damage assessment • 2018: Deployed AI to assess windscreen damage via imagery – Service Certainty™ • 2020: AI trained on multi-regional datasets to support global scalability • 2020: Rolled out UK-wide surveillance capture network • 2022: Launched nationwide drone capture network • 2023: Transferred AI IP and tech stack to Glasscare® • 2025: Evolved Glasscare® into a full-service TPA with B2C referral and claims distribution capabilitiesWhether it’s solving claims friction, deploying image-based AI, or scaling networks for national reach—I’ve always believed in doing the hard yards upfront so the experience feels seamless for everyone else.