Liam Murphy
Director - Digital Employee Experience, Gbs @Procter & Gamble
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WORK HISTORY
Director - Digital Employee Experience, Gbs @Procter & Gamble
EDUCATION
University of Sunderland
Bachelor's degree, Business Computing
Chartered Management Institute
Postgraduate Diploma - Strategic Management and Leadership Practice
The Manchester Metropolitan University
MBA - Masters of Business Administration
The University of Manchester
MSc Management and Information Systems
University of Chester
MProf - Masters of Professional Study
SKILLS
ABOUT LIAM MURPHY
IT Director with over a decade of experience leading major digital transformations across consumer goods, manufacturing, HR tech, and enterprise IT. Whether it\'s double digit spend reduction, driving service wide productivity savings, transforming UX, recovering multi-million euro manufacturing programs, stabilising failing manufacturing systems, or transforming legacy systems to modern platforms, I\'ve delivered fast, quality, and lasting impact. Known for my high internal capacity, people-first leadership and ability to organise chaos, I now lead P&G’s Digital Employee Experience and Enterprise AI Knowledge transformations. Our recent DEX pilot has transformed the way employees find information, access key resources, and manage their enterprise tasks. Leading the way with an internal build strategy, we\'ve transformed CSAT and SUS from 40s to 80/85, and have enabled 89% of employees to feel productivity, consistently hearing from industry that our strategy is cutting edge. In parallel, I’m shaping our GBS unified knowledge and AI ecosystem, leading efforts to create a single experience that hides organisational complexity and gives employees fast access to all company resources, and accurate answers, without switching between tools or agents.
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