Liam Ogorman
Principal Client Success Manager @Benevity
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WORK HISTORY
Principal Client Success Manager @Benevity
Calgary, AB, CA
Promoted to manage a portfolio of Enterprise clients, achieving 100% GRR and 117% NRR- Supported upsell/cross-sell revenue and built a $300K+ pipeline in 2024 through QBR-driven opportunity surfacing- Facilitated quarterly EBR, enabling growth in platform revenue via benchmarking and data visualization- 2025 NPS achievement of 160% to target, and 180% to target for decision makers- Supported large enterprise account forecasting in partnership with FP & A; enabled 15+ CSMs with new planning processes- Led transition planning using NotebookLM, reducing timelines by 80% and driving company-wide adoption across 14 CSMs.
EDUCATION
University of Guelph
Bachelor of Commerce (B.Com.)
SKILLS
ABOUT LIAM OGORMAN
Enterprise Customer Success leader with 10+ years’ experience managing high-value SaaS portfolios from onboarding through renewal. Proven track record of exceeding GRR/NRR targets, growing revenue through strategic upsells and cross-sells, and driving executive alignment through data-driven QBRs. Adept at building scalable success plans, influencing product enhancements, and leading client-facing initiatives across onboarding, adoption, and retention.
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