Liam Farnell
Program Manager - Technology @Hiscox
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WORK HISTORY
Program Manager - Technology @Hiscox
York, GB
EDUCATION
Chartered Insurance Institute
Associate's degree, Insurance Law
ABOUT LIAM FARNELL
Liam – Inspiring Leader Driving Growth and Excellence in Customer Service and InsuranceWith over 20 years of customer service and insurance expertise across four industry-leading organisations, Liam is a proven leader who delivers sustainable growth with agility and precision. His comprehensive skill set spans operational leadership, transformation, product management, customer service, supplier management, general insurance, risk, and business strategy, all underpinned by exceptional commercial acumen.Liam thrives on inspiring teams to exceed expectations, even in the most challenging circumstances, by combining strategic insight with a motivational leadership style.Key Achievements:* Strategic Leadership: A recognised thought leader, Liam has shaped business strategies by merging theoretical planning with a sharp commercial perspective.* Transformational Expertise: Scoped, developed, and implemented medium- and long-term strategies, mobilised Agile tribes, and delivered innovative digital technologies, including AI, omni-channel ecosystems, and app development.* Analytical Excellence: Rapidly identifies market drivers and key concepts, building robust product roadmaps and delivering programmes with exceptional ROI (<2 years).* Change Management: Led organisational transformations, working closely with HR teams to craft key messages, collateral, and presentations for seamless execution.* Digital Transformation: Spearheaded digital innovation, driving significant advancements in AI, omni-channel systems, and app ecosystems aligned with market trends and best practices.* Industry Influence: Built strong industry networks and third-party relationships to benchmark strategic thinking and incorporate best practices.* Team Engagement: Motivates and inspires teams with passion, knowledge, and exceptional communication skills, fostering a high-performance culture.Liam’s innovative mindset and customer-centric approach ensure enduring value and measurable success in every initiative he leads.
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