Liam Thorne

WORK HISTORY

EDUCATION

SKILLS

ABOUT LIAM THORNE

At ABB Robotics, I lead the Customer Service Sales team, overseeing strategic planning, customer service management, and a $20M portfolio supporting over installed robots across the UK & Ireland. In this senior leadership role, I manage a team spanning sales, administration, and service delivery, driving performance, capability development, and collaboration over the past four years. My focus is on delivering tailored support offerings, aligning commercial activities with long-term asset strategies, and strengthening customer retention through lifecycle management and value-driven service models.Across 12+ years in robotics and industrial automation, I have built and formalised operational functions, introduced new systems, and developed teams and processes that enhance efficiency and scale. My work spans service operations, supply chain alignment, inventory management, and quality assurance, gained through leading lifecycle support programmes for premium automotive OEMs such as BMW and Jaguar Land Rover.I also bring financial and commercial expertise, including experience in budget management, cost optimisation, and supplier engagement, ensuring sustainable growth across service lines. In addition, I operate with a strong awareness of industry standards, safety frameworks, and compliance requirements in advanced engineering and manufacturing environments.Recently, I completed a BA (Hons) in Business Management with the Open University, further enhancing my capabilities in strategic leadership, economics, and operational improvement. I am passionate about empowering organization\'s with innovative solutions that optimise efficiency, strengthen client relationships, and unlock long-term value in asset-intensive industries—while developing and inspiring high-performing teams.