Liam Rist
Bi HR Fwd Functions Data Analyst @BAE Systems
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WORK HISTORY
Bi HR Fwd Functions Data Analyst @BAE Systems
Preston, GB
EDUCATION
Epping St John's School
GCSEs and A-levels
Cranfield University
Digital and Technology Solutions Degree Apprentice, Information Technology
Multiverse
Digital Business Accelerator Level 3 Apprenticeship, Business/Office Automation/Technology/Data Entry
ABOUT LIAM RIST
As a Service Desk Agent at Fujitsu, I deliver exceptional customer experiences, handling a range of incidents and service requests, using my Excel and Power BI expertise. I played a pivotal role in executing a significant contract that earned Fujitsu the prestigious 2023 Best Service Desk CX award, demonstrating my ability to meet and exceed expectations. I have excellent active listening, persuasive communication, and rapport-building skills, ensuring customer satisfaction and retention.Before joining the Service Desk team, I was a Procurement Apprentice at Fujitsu, where I spearheaded data analysis and visualization projects using Excel and Power BI. I streamlined client mapping processes, saving the team at least 5 hours per month through advanced Excel macros. I also led a data collection project that resulted in the successful upload of old contracts into the centralised contract system Ariba, improving data quality and accessibility. I graduated from a Digital Business Accelerator Level 3 Apprenticeship with Multiverse, where I learned valuable skills in business automation, technology, and data entry. I also have a strong academic background, including A Levels in Politics and History, and a BTEC in Engineering. I am passionate about learning and growth, and I seek opportunities to leverage my expertise and contribute effectively to projects and teams.
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