Liam Booth Assoc
Head of Customer Experience and People @Rapport3 By Milient
Signup · Get unlimited contacts
WORK HISTORY
Head of Customer Experience and People @Rapport3 By Milient
Harrogate, GB
As the Head of Customer Experience and People at Cubic Interactive, I play a pivotal role in shaping our company\'s culture and ensuring exceptional service for our clients. My expertise in customer experience drives the development of innovative strategies that enhance client satisfaction and loyalty. At the same time, my leadership in people management fosters a supportive and dynamic work environment, empowering our employees to thrive and contribute to our success. By focusing on both our customers and team members, I help to ensure that Cubic Interactive not only meets but exceeds industry standards, positioning us as a leader in project management software solutions.
EDUCATION
Empact
HR
VQ Solutions Ltd
Organizational Leadership, Team Leader / Supervisor Level 3
ABOUT LIAM BOOTH ASSOC
I’ve spent over a decade at the intersection of deep-dive technical support and high-level customer success, and if I’m honest, I’m a nerd through and through. Whether I’m digging into SQL or navigating a complex account management strategy, I’m in my element when things get technical.My \"superpower\" is translation. I love taking a dense, terrifyingly complex process and breaking it down into simple, human terms that anyone can get behind.What I’ve been up to for the last 10+ years:Bridging the Gap: Moving from the IT support desk to Key Account Management, HR, and leadership. I speak both \"Developer\" and \"Client.\"Building the Future: I have a massive soft spot for apprenticeships. There is nothing more rewarding than taking a school leaver, coaching them through the ropes, and watching them eventually fly as seasoned professionals.The People Side: My background in leadership has taught me that while tech is great, people are the most important part of the equation.What I stand for: I’m a fierce advocate for a diverse workforce. My own career has been shaped and greatly influenced by some incredible women in tech, and I’ve seen firsthand how much stronger a team becomes when it isn\'t a monolith. Because of that, I make it a personal mission to champion others and ensure that \"diversity\" is a lived reality in the teams I build.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.