Lia Carpenter

Cs & o Analyst @NatWest Group

Stoke-on-Trent, GB

Client Management:Serving the bank\'s top 10% largest corporate customers with an international base, providing tailored solutions and support.Risk Management:Former member of the Risk Forum at the NUL Service Centre, focusing on risk implementation and awareness.Personal Development:Contributed to the Development Forum, promoting personal growth within the business.Front Office Expertise:Handling diverse banking queries, including payments, cheques, account maintenance, and opening additional accounts.Customer Interaction:Managing customer requests via telephone, post, email, and fax, ensuring seamless communication.System Navigation:Proficient in CRM, TRACS, RMD, and Backoffice systems and various other systemsPayment Analysis:Skilled in understanding SWIFT messages, locating CHAPS payments, and analysing payment chains and audits.Urgent Payment Assistance:Facilitating urgent held payments and authorising payment referrals due to insufficient funds.Stakeholder Collaboration:Liaising with client and relationship managers to resolve client queries and escalations.Training & Coaching:Coaching team members on new and existing processes, serving as an SME for a key client in the International Service Team.Continuous Improvement:Active member of the Continuous Improvement (CI) Forum, supporting team members in implementing ideas to enhance processes and improve customer journeys and business financials.

Dulwich College Suzhou

International Baccalaureate, English Language &Literature, Math Studies, History , Biology, Chemistry, Spanish ab initio

Dulwich International High School Programme Suzhou

IGCSE

Stoke-on-Trent College

Biology, Psychology, Sociology