Les Holben

About Les Holben

I have worked in R&D, sales, and operations for over 20 years, providing technical…

Experience

1. Service Account Manager

   Dell Technologies

   Feb 2016 — Present · Dallas, TX, US

   Customer advocate for up to 29 Dallas/Fort Worth commercial accounts. Central point of accountability for Dell Technologies services, including server, networking, high end storage, desktop, notebook, and display products.Consulted with customers as a trusted advisor, building relationships at all levels within the IT organization, including the C-suite. Shared support and preventive best practices, improving customer operational productivity and overall experience.Managed response to critical service exceptions, leading escalations by leveraging subject matter experts to ensure problems are addressed and systemic issues corrected. Led regular service reviews with customers, using data analytics to make recommendations.Collaborated with sales and services teams to understand customer business objectives, driving end-to-end lifecycle management, from discovery through deployment to retirement.

Education

• The University of Texas at Arlington

  Bachelor of Science

  1981 — 1986

• The University of Texas at Arlington

  Bachelor of Science

  1981 — 1986

Skills

• Project Planning
• Sales Operations
• Strategy
• Program Management
• Project Management
• Pmp
• Semiconductors
• Leadership
• Enterprise Software
• Customer Relationship Management (Crm)
• Product Management
• Go-to-Market Strategy
• Crm
• Sales
• Perl
• Embedded Systems
• Eda
• Pre-Sales
• Sdlc
• Team Leadership
• Application-Specific Integrated Circuits (Asic)
• Start-Ups
• Management
• Process Improvement
• Training
• Testing
• Unix
• Solution Selling
• Asic
• Cross-Functional Team Leadership
• Product Marketing
• Ic