Laura Goadby
Apria
Denver, CO, US
EMAILS
MOBILE NUMBERS
+17•••••••29
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WORK HISTORY
Present
@Apria
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EDUCATION
N/A
Virginia Wesleyan University
Business Management, Business Administration and Management, General
SKILLS
Service DeliveryBusiness Process ImprovementExecutive ManagementOperations ManagementStrategyCustomer Relationship Management (Crm)TrainingCustomer SatisfactionCall Center DevelopmentCustomer Service ManagementTroubleshootingCall CenterSales OperationsCustomer RetentionProject ManagementCustomer ServiceManagementBusiness Process Outsourcing (Bpo)Vendor ManagementCoachingContact CentersRecruitingContact Center ManagementBudgetsTeam ManagementInbound MarketingLeadershipEmployee RelationsCustomer ExperienceContract NegotiationPerformance ManagementCrmPerformance ImprovementEmployee EngagementWorkforce ManagementTelecommunicationsForecastingCall CentersProcess ImprovementProgram Management
ABOUT LAURA GOADBY
Experienced directing internal and external customer and patient operations — SME on…
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