Fernando Lopez

Senior Solutions Consultant @PolyAI

Providing technical expertise to support PolyAI’s global sales efforts, delivering enterprise voice assistants that revolutionize customer interactions for leading brands in banking, hospitality, insurance, retail, and telecommunications. Leading in-depth discovery and technical reviews to assess prospects’ current and future needs, consult on telephony, API, and network integration best practices, and craft tailored proposals that align our cutting-edge technology with client requirements. With a strong foundation in telephony standards (PSTN, SIP, RTP), contact center solutions and integration methodologies (REST/SOAP APIs), I collaborate with sales and deployment teams to secure technical wins, develop ROI models. My work drives customer satisfaction, operational efficiency, and employee retention for our enterprise clients by reducing wait times and empowering staff to focus on high-value, empathetic interactions.