Leyla E.

Retail and Customer Experience Director Métiers d Art Chanel @香奈儿

London, GB

RETAIL & CUSTOMER EXPERIENCE DIRECTOR | BARRIELead retail operations across Barrie stores in France & UK, ensuring brand consistency, operational excellence and elevated customer experiences- Drive sales performance by setting and monitoring targets, motivating and leading teams to exceed KPIs- Design and implement client experience strategies to boost loyalty and conversion- Recruit, train and coach high-performing sales and retail teams- Manage stock levels and optimise inventory across all store locations- Lead CRM strategy in collaboration with marketing and digital teams- Analyse retail and sales KPIs to inform commercial decisions and identify growth opportunities- Shape retail expansion, visual merchandising and service innovation in partnership with senior leadership- Curate and manage brand activations and immersive events both in-store and off-site for brand awareness and client acquisition- Lead seasonal buying.BRAND DIRECTOR | CAUSSE GANTIEROversee the 360° management of the brand, guiding strategy, team leadership, commercial performance across all channels- Drive retail sales by defining and achieving ambitious targets across store teams- Oversee brand communications, CRM, press relations and social media- Collaborate closely with the Artistic Director, offering market insights and client feedback to help shape future collections aligned with commercial potential- Shape growth strategies and elevate customer engagement across all touchpoints- Lead website redevelopment- Manage seasonal buying and optimise stock across retail locations in France- Direct visual merchandising and collection planning- Organise strategic events fostering brand awareness and client acquisition.

SKEMA Business School

Bachelor of Business Administration (BBA)

International University of Monaco

Master of Science (M.Sc.)

University of Westminster

Bachelor of Business Administration (B.B.A.)