Leya W.

About Leya W.

Data-driven Customer Support and Operations Leader with 17 years of experience in…

Experience

1. Solutions Analyst

   Hilton Grand Vacations

   Nov 2022 — Present

   Role Post Acquisition:Assists in solutioning and documentation of solutionsParticipates in solutioning and design sessionsCreates artifacts for solutions such as Confluence Solution Pages and Diagrams (PUML, Visio, and others)Creates artifacts and diagrams for standards and patternsFor example: Tech stack diagrams, Standard pattern diagrams, and Consolidation diagramsResponsible for the quarterly updates of the Core Operating Platform and Sales, Marketing and Corporate Systems roadmaps.Meets with relevant teams and stakeholders to gather the information needed for quarterly updatesUpdates the diagrams and executive presentations, ensuring both meet standardsResponsible for Compliance ArchitectureEnsures all solutions and initiatives comply with laws, regulations, and ethical standardsEnsures adherence to PCI, SOX, and FAH complianceUpdates and maintains the PCI diagrams for the annual PCI reviews/auditsSupports the governance team with all documentation auditsEnsures and enforces compliance needs for any architecture or development initiativesRole Prior to Acquisition:Supported definition, scoping, and prioritization of efforts for solution strategy and analysis within workstreams.Lead planning sessions with leaders, architects, and business stakeholders to understand, document and design improvements to business models, processes, and systemsParticipated and applied common business solutions methods, along with core business analysis frameworks, to help identify impacts to people, process, and technology solutions that are required to achieve solution objectives and support business case developmentDeveloped documentation, presentations, and communications that detail findings, articulate strategies, provide justification and make the case for solution approaches and prioritiesHelped develop standard solution strategy and analysis processes to use in leading various initiatives.

Education

• Wake Forest University

  Bachelor of Arts (B.A.)

  2009 — 2013