Alexandra Schwartz

About Alexandra Schwartz

I am an accomplished Healthcare Executive with nearly 15 years of comprehensive success…

Experience

1. Vice President Operations

   OSF HealthCare

   Oct 2020 — Present

   Hired as the Director of Outpatient/Ancillary Services, I was promoted to this role as part of the hospital executive team within the first year and a half. In this position I was tasked with examining and prioritizing administrative and operational initiatives for house-wide patient experience and outpatient, ancillary, and support services. In addition, I developed market strategic planning, contract negotiation and facilitation, and support functions such as supply chain, real estate, security, and IT. • My proudest achievement was developing and enhancing the oncology program, incorporating genetics, multidisciplinary clinics, and nurse navigation with service on track to generate over $36 million annually; I led the capital planning and construction of an $11M state-of-the-art facility, completed on time and within budget. • Identified and addressed the bottlenecks in the imaging department that resulted in delayed schedules, preventing patients from receiving timely care and appointments. In addition, I worked with clinicians to identify and address pain points. • Revisited the organizational structure of the department and the end-to-end processes required to carry patients from admission to imaging. As a result, I expanded service hours and added resources and shifts; this resulted in an addition of over 75 appointments weekly throughout the department to increase volume capacity for outpatients, increased revenue by $1.5 million in FY22, and generated over $4M ahead of the budget through the first five months of FY23. • Under my leadership, Press Ganey outpatient patient experience top box scores increased from the 61st percentile to the 85th by focusing on going back to basics to ensure process principles and addressing change management challenges. • Drove first-year projected visit volume by over 250% providing over 1,800 radiation treatments in the first year alone, becoming accredited by the Commission on Cancer (CoC).