Lexie Ellson
Senior Customer Success Manager @ Karbon | Record of Client Success
- Role
- Senior Customer Success Manager at Karbon
- Location
- Charleston, SC, US
- LinkedIn followers
- 500 followers
About Lexie Ellson
As a Senior Customer Success Manager at Karbon, I help accounting firms implement world-class software that streamlines their workflows and eliminates low-value tasks. With over ten years of experience in customer success roles, I have developed a deep understanding of the challenges and needs of the accounting industry and how to deliver solutions that drive value and satisfaction.I manage a portfolio of over $2.6M in annual recurring revenue in enterprise accounts, and I consistently achieve high customer adoption rates, net dollar retention, and upsell opportunities. I leverage tools such as ClientSuccess, Gainsight, Vitaly, Salesforce, and Intercom to monitor customer health, identify risks, and communicate effectively. I also provide customer training, feedback, and advocacy, and collaborate with cross-functional teams to ensure customer success. My mission is to empower accounting firms to focus on better things than email, admin, and other time-consuming and low-value tasks.
Experience
Senior Customer Success Manager
Dec 2021 — Present
Education
Purdue University
BA, Communications, Broadcast Journalism and Marketing
2002 — 2007
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