Lexi Delatte
Social Media Manager | Digital Marketing, Branding
- Role
- Customer Service Representative at Social Security Administration
- Location
- Shelbyville, TN, US
- LinkedIn followers
- 500 followers
About Lexi Delatte
Experienced digital marketing professional with a degree in Marketing and nearing…
Experience
Customer Service Representative
Social Security Administration
Jul 2023 — Present
Recognized with a Customer Service Excellence Award in 2023 for outstanding performance and dedication to the publicConsistently served the highest number of individuals each month in the Johnson City and Murfreesboro offices for the entire Fiscal Year 2024Served 35+ clients daily for benefit interviews, eligibility assessments, and issue resolution, maintaining top service delivery metrics and delivering empathetic support and conflict resolution across phone and in-person settingsMaintained accuracy rate in data entry and compliance updates to SSA\'s internal systems
Education
East Tennessee State University
Master of Science in Digital Marketing
2023
East Tennessee State University
Bachelor's degree, Marketing
2018
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