Lexi Krout

About Lexi Krout

I am driven by persistent curiosity. It fuels my passion for understanding how complex business problems are most effectively solved. Relationship building comes naturally to me. I’m tenaciously extroverted and comfortable adapting to a variety of audiences and settings. I thrive on connecting people, processes, technologies, and strategies, finding energy in the complex “ANDs” that make businesses work.With nearly two decades of experience with Cox, I’ve developed a well-rounded business knowledge balanced by a personal focus on the human element often missing in corporate environments. Mentors and teammates have been instrumental to my growth, and I value hard work, innovation, collaboration, and continuous learning as the foundation of my career.Having recently completed my MBA, I’m focused on applying my skills and curiosity to explore new opportunities where I can drive innovation and make a meaningful impact on the world around me. My goal now is to connect with folks inside and outside my industry.

Experience

1. Manager, Business Process Design & Improvement (Cox Business Inside Sales)

   Cox Communications

   Mar 2021 — Present

   Designed and led nationwide sales call quality and escalation programs using AI and analytics—doubling rep sentiment scores, increasing MRC per call by 3%, and reducing escalations by 22%.

Education

• Western Governors University

  Master of Business Administration - MBA

• Western Governors University

  Bachelor of Science - BS, Business Management, HR