Lexi Johnson

About Lexi Johnson

I’m a customer‑obsessed senior executive and merchant with 15+ years of experience leading data‑driven eCommerce, merchandising, and customer experience strategy. I’ve built and scaled platforms, programs, and operating models that drive sustainable revenue growth, strengthen brand performance, and improve how organizations serve customers end to end.I’m known for translating strategy into execution - bringing clarity, rigor, and momentum to complex, cross‑functional initiatives. I’ve led large‑scale transformations across catalog, digital, data, AI, and merchandising, and I partner closely with marketing, product, technology, and operations to deliver measurable impact.A core strength of mine is building and developing high‑performing teams and leadership cultures. I value accountability, strong decision‑making, and talent development, and enjoy creating environments where teams can move quickly while maintaining high standards.My work sits at the intersection of eCommerce, merchandising, customer experience, and technology, with a focus on scalability, data‑driven decisioning, and long‑term value creation. I’m particularly passionate about using customer insights to inform strategy and building organizations that are designed to compete and grow in rapidly evolving markets.My specific interests include consumer products, beauty and fashion, home, and spending time outdoors.

Experience

1. Senior Director Merchandising Operations & Insights

   Staples

   Nov 2025 — Present · Framingham, MA, US

Education

• Fashion Institute of Technology

  BS, Fashion Merchandising Management

  2005 — 2009