Lex Powers
Chief Officer, Customer Experience @Southeastern Pennsylvania Transportation Authority (SEPTA)
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WORK HISTORY
Chief Officer, Customer Experience @Southeastern Pennsylvania Transportation Authority (SEPTA)
Philadelphia, PA, US
EDUCATION
The Shipley School
High School Diploma
Université Rennes 2
French Language and Literature
Villanova University
Bachelor of Arts (B.A.), Geography, French Language and Literature
University of Pennsylvania Stuart Weitzman School of Design
Master of City and Regional Planning
SKILLS
ABOUT LEX POWERS
I am a trained transportation planner and urban designer dedicated to making complicated transportation networks, processes, and projects easy to understand for everyone. As SEPTA\'s first Director of Service Information Design, I led the redesign of our wayfinding system - from signs to maps, apps and websites, nomenclature to data feeds - using a process that is heavily research based and data driven, involving thousands of riders, employees, and stakeholders. Now, as SEPTA’s head of Customer Experience, it’s my job to apply that same pragmatic process to improve the customer journey from start to finish.
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