Lex Powers
Chief Officer, CX | SEPTA | 40 under 40, Mass Transit Magazine & City and State Philadelphia
- Role
- Chief Officer, Customer Experience at Southeastern Pennsylvania Transportation Authority (SEPTA)
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Lex Powers
I am a trained transportation planner and urban designer dedicated to making complicated transportation networks, processes, and projects easy to understand for everyone. As SEPTA\'s first Director of Service Information Design, I led the redesign of our wayfinding system - from signs to maps, apps and websites, nomenclature to data feeds - using a process that is heavily research based and data driven, involving thousands of riders, employees, and stakeholders. Now, as SEPTA’s head of Customer Experience, it’s my job to apply that same pragmatic process to improve the customer journey from start to finish.
Experience
Chief Officer, Customer Experience
Southeastern Pennsylvania Transportation Authority (SEPTA)
Mar 2025 — Present · Philadelphia, PA, US
Education
The Shipley School
High School Diploma
2007
Université Rennes 2
French Language and Literature
2011 — 2011
Villanova University
Bachelor of Arts (B.A.), Geography, French Language and Literature
2008 — 2012
University of Pennsylvania Stuart Weitzman School of Design
Master of City and Regional Planning
2013 — 2015
Skills
- Urban Planning
- Transportation Planning
- Arcgis
- Adobe Creative Suite
- French
- Microsoft Office
- Forecasting
- Regional Planning
- R
- Public Speaking
- Road Safety Audits
- Land Use Planning
- Transit-Oriented Development
- Sustainability
- Microstation
- Data Collection and Analysis
- Graphic Design
- Project Finance
- Site Planning
- Public Transport Planning
- Planning & Scheduling
- Research
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