Lex Brijmohan

About Lex Brijmohan

Hi there! I am a personable and highly skilled Certified Technician & IT Trainer with over 17 years of hands-on experience in IT support, IT management, and leadership across Tier 1, Tier 2, and Administrative support. My expertise spans IT training, troubleshooting, and high-level technical solutions, with a strong focus on C-Suite executive support and enterprise-level IT operations.As a results-driven IT Lead, I have a proven track record of exceptional communication, strategic problem-solving, and team leadership. I excel in overseeing technical teams, and driving operational efficiency. My ability to support high-level executives and direct complex IT projects has been instrumental in enhancing organizational performance.I am seeking an opportunity to leverage my technical acumen, leadership skills, and passion for innovation within a dynamic organization. My goal is to continue growing as an IT professional while contributing to a company’s success through IT management, executive support, and continuous process improvement.

Experience

1. IT Manager

   The Guardian US

   Sep 2025 — Present · New York, NY, US

   As IT Manager at The Guardian US, I’m responsible for overseeing and supporting a wide range of IT functions to ensure a secure, efficient, and seamless technology experience for staff across our U.S. bureaus. My role bridges hands-on technical support with strategic IT operations, enabling journalists and teams to focus on their mission of delivering fearless, independent journalism.Key Responsibilities: •Identity & Access Management – Administer user accounts, security groups, SSO, and MFA (Active Directory, Entra ID), while maintaining compliance with identity and access controls. •Endpoint & Device Management – Automate provisioning workflows through JAMF, Microsoft Intune, and Apple DEP; manage policies, patching routines, and endpoint security (XDR, antivirus). •Security Operations – Monitor/respond to alerts, manage DLP exceptions, and collaborate with security teams to uphold system integrity and compliance. •Collaboration & Workspace Administration – Administer Google Workspace, manage Cisco Call Manager, Webex, Zoom, and AV systems; conduct audits and investigations as needed. •Audio-Visual & Event Support – Oversee AV setups for live events, operate professional-grade mixing consoles, and manage digital signage platforms. •End-User Support – Deliver hands-on support across hardware, software, and SaaS applications; troubleshoot issues, document solutions, and ensure a smooth user experience. •IT Service Management (ITSM) – Resolve incidents, fulfill service requests, conduct root cause analysis, contribute to change management, and maintain IT knowledge base documentation.

Education

• ASA College

  Associate's degree, Computer Technology/Computer Systems Technology

  2007 — 2009

• Lehman College

  Bachelor's degree, Computer Engineering

  2003 — 2007