Lew Jansen
IT Services Management / Program Management Leader
- Role
- Director IT Services, End-user Support at Altera Digital Health
- Location
- Marietta, GA, US
- LinkedIn followers
- 500 followers
About Lew Jansen
Customer focused IT leader with deep experience in IT PMO / Program Management and Change Management, as well as IT Service Management. My core strengths include process-focused program/project leadership, personnel development, working within fast paced matrixed environments, and effective communications with all levels of stakeholders. I am particularly interested in the area of IT Service Management, PMO & Process leadership, all while leveraging process/technology innovation to enhance business operations and successful outcomes delivery. Specialties: Program Management Office (PMO) Leadership; Change Management, IT Project Management; AGILE development, Business Integrations, Datacenter, Network, Call Center, etc.
Experience
Director IT Services, End-user Support
May 2022 — Present · Atlanta, GA, US
Altera Digital Health is the result of Constellation Software\'s (CA:CSU) Harris Computer group acquiring the Allscripts HLPP business as well as the majority of corporate IT Services operations supporting the business. With this acquisition I took on the leadership of the Collaboration Tools, Facilities Management, and Real Estate groups. More recently I\'ve also taken on leadership of the Desktop Support and IT Service Desk support services teams. Taken together these groups provide much of the support services encountered by our internal employees, and by overseeing the groups together I can better seek ways to ensure Altera employees are best enabled to be effective and efficient in their work.
Education
Cornell University
Bachelor of Science, Business Management & Marketing
1992 — 1996
Georgia Institute of Technology - Georgia Tech College of Management
MBA, IT Management and Strategic Management
2008 — 2011
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