Lewis Papaleo

About Lewis Papaleo

IT Professional with 14 years of experience working within the IT industry, inclusive of roles in project design and management, security, network administration, systems and network installations and help desk support. As well as my technical experience I possess excellent project management, communication and interpersonal skills gained from working within a Corporate IT.I Started my career as a Help Desk Analyst at a Financial Services Company in December of Due to a lack of growth potential within the organization I made a move and took an opportunity in the retail industry in January of 2007. I started off as a Technical Support Analyst and took to learning the intricacies of the retail IT environment. However through hard work and dedication I was able to prove my abilities as a leader and was promoted to management position in November of 2009. As a manager It was my job to lead our Support team to establish and maintain enterprise-wide end user support systems throughout the country. I Oversee company wide efforts to identify and evaluate all critical systems. Research and implement new systems into current infrastructure. Design and implement processes and procedures to comply with business needs. Collaborate with external partners to maximize product proficiency. Develop curricula and facilitate positive work environment for employees who work on my team. CORE COMPETENCIES- Responsible for all end user support needs including desktop system maintenance software support and remote management assistance- Demonstrated capacity to implement a project plan and execute with poise and precision- Excellent leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading project teams- Skillful at developing effective policies and procedures, project documentation and milestones, and technical/business specifications.

Experience

1. Project Manager

   Coach

   Feb 2014 — Present · New York, NY, US

   North American Retail OS UpgradeCurrent versions of OS and DB software are dropping end of life. To retain proper compliance an upgrade will be done to these critical systems. Lead business and technical teams in resource planning, requirements gathering, and goal setting for North American Retail OS upgrade. Maintain significant productivity and revenue impact. Seamlessly interface with sponsors, stakeholders, and vendors at all phases of project launch, execution, and transition to maintenance. Provide transparent status reporting for senior leadership to maximize buy-in and minimize risk.Project Objectives- Rollout of POSReady2009 on all devices currently running Windows XP- Rollout of updated Server Hardware to support Windows Server 2012 and SQL Server 2008- Increase Ram capacity on all Servers in the field- Increase Ram capacity on aging fleet of registers in the fieldPMO Activities- Maintain stable infrastructure enhancements that are implemented on time and with minimal negative impact to stores- Coordinate with On-site vendors to implement enhancements within site business hours- Negotiate hardware pricing with vendors to ensure maximum savings- Work with Tech services teams to ensure smooth transition with techs in the field- Maintain Timely and clear communications with all team members- Work to address risk and avoid issues throughout entirety of Project Plan

Education

• SUNY Empire State College

  Management Information Systems, Information Technology

  2004 — 2005

• Technical Career Institutes

  Computer

  2006 — 2007

• University of Phoenix

  Information Technology

  2007 — 2009

Skills

• Service Desk Management
• Commvault
• Microsoft Office
• Active Directory
• Windows Server
• Project Rollouts
• Windows 7
• Vendor Relationships
• Security
• Analysis
• Desktop Administration
• Purchase Orders
• Tripwire Enterprise
• Windows 8
• Help Desk Support
• Customer Service
• Teamwork
• Pos
• Disaster Recovery
• Active Directory Experience
• Microsoft Exchange
• Cisco Anyconnect
• Windows Xp
• Expense Budget Management
• Adobe Acrobat
• Group Policy
• Leadership Development
• Desktop Computers
• Retail
• Team Leadership
• Microsoft Excel
• Schedules
• Change Control
• Vpn
• Landesk
• Windows
• Wireless Networking
• Management
• IT Hardware Support
• Desktop Architecture