Lewis Knox

About Lewis Knox

I am a seasoned business professional with 15+ years of sales leadership and account…

Experience

1. Strategic Enterprise Account Executive Iii, Managed Solutions

   Comcast Business

   Feb 2024 — Present

   Develops the strategy of the sales territory, including identifying strategic partnerships, planning the development of a territory, and cultivating of local partnerships and organizational affiliations.• Actively researches and generates new leads with targeted businesses through various prospecting activities, including cold calling, canvassing, customer referrals and partner relationships. • Actively seeks ways to promote and position the Comcast brand within territory.• Builds relationships and drives alignment and regular communication between key GTM partners.• Creates and delivers face-to-face sales presentations to strategic prospective clients that demonstrate knowledge of the latest Comcast products and services. • Stays abreast of competitive landscape and emerging technologies to best position Comcast Business Services in the marketplace.• Retains customer base by delivering on the Comcast credo, ensuring a superior customer experience. • Maintains and builds customer relationship to drive customer retention. • Works with internal teams to ensure operational efficiencies and service levels meet and exceed customer expectations through strong customer service orientation with excellent follow up skills.• Maintains accurate and quality sales records and prepares sales and activity reports as required.• Attends out-of-the-office meeting with customers on a regular basis and demonstrates excellent verbal and written skills including presenting, persuading, and negotiating.• Demonstrates some knowledge of Network Design, SDWAN, and Network Security. • Familiar with MAN technologies & designs including WDM, Ethernet, Internet Technologies, Functionality & Services, Voice Network Technologies (VoIP), Data Networking Technologies, Functionality & Services (LAN, MAN, WAN, VPN), Networking Protocols (with an emphasis on Layers 1,2, & 3), Customer Premise Equipment (voice & data), Cybersecurity, Business Continuity/Disaster Recovery concepts.

Education

• University of Phoenix

  Computer and Information Sciences and Support Services

  2010 — 2012

Skills

• Telecommunications
• Team Building
• Sales Process
• Selling
• Direct Sales
• Solution Selling
• Sales Operations
• Customer Service
• B2b
• Direct Marketing
• Cold Calling
• Sales Management
• Account Management
• Call Center
• Telephony
• Sales
• Customer Satisfaction
• New Business Development
• Voip
• Salesforce.com