Lewis Jackson

Virtual Desktop Administrator @Alabama Community College System

Orchestrated and sustained a dynamic Virtual Desktop Infrastructure (VDI) ecosystem for ACCS and its constituent institutions- Spearheaded the transition of end user computing into an optimized VDI landscape, fostering streamlined application access, uniform user experience, and simplified device administration- Collaborated with each institution to tailor the VDI environment to their unique requirements- Nurtured VDI pools, encompassing enhancements, seamless application rollout, profile administration, and proficient end user assistance- Collaborated closely with member institutions to discern the desktop requisite of students, faculty, and staff- Evaluated the strategic implications of virtualization, advising institutions on cost reduction and user-centric process enhancements- Proactively identified avenues to enhance prevailing protocols, methodologies, and workflows- Provided authoritative VDI expertise within designated projects, driving the integration of cutting-edge technology. Orchestrated synergy between school IT teams, contracted VDI specialists, and System Office VDI resources- Formulated and executed standardized desktop pool configurations, accommodating typical operating systems and applications, in addition to high-performance NVIDIA vGPU solutions- Crafted and executed VMWare Horizon services, encompassing Horizon Connection Server, Horizon Agent, Client, AppVolumes, DEM, VDI pools, gold image architecture, and Avi load balancing- Safeguarded the entire gamut of VDI infrastructure, ensuring uptime, responsiveness, scalability, security, and data backup- Collaborated with network, system, security, and enterprise application teams at the office level, aligned with System Office objectives- Formulated comprehensive outlines for requisites, financial estimates, and timelines concerning the overhaul of VDI Infrastructure- Devised maintenance protocols and documentation to uphold the integrity of the VDI environment.