Lewis Dickinson

IT Principal Business Analyst @Oracle

Principal IT Business Analyst (International / Remote) Endpoint Engineering | 2022-Present Enjoyed nine years’ rapid progression within the world\'s largest database management company; from Software Application Analyst through to current global role overseeing business operations and strategy while reporting at CxO level. Principal IT Business Analyst (International / Remote)| 2019-Present Lead 18 staff and ~100 indirect reports to facilitate effective service transformation aligned with Agile (Scrum) project management best practices- Reduce staff attrition through effective recruitment, development, mentoring and engagement- Inform technical decision-making and define future change using data modelling and analysis- Monitor and report on project progress to key stakeholders using Jira- Embed and maintain robust QA standards. Key achievements - Improved delivery of IT kit supporting on-boarding of new staff; overhauled new hire IT orientations while reacting to challenges posed by COVID-19 via remote infrastructure- Led lean start-up to provide secure remote desktop environment for employees / contractors using BYOD and cloud- based solutions- Oversaw Windows 7 global End of Life (EOL) process; migrated to new supported devices within hardware lifecycle- Enhanced operation efficiency via email migration; facilitating project scoping through to go-live and support- Project managed seamless retirement of administrative tool, JAMF to a single solution.