Charlotte Lewis
User Researcher @DWP Digital
Signup · Get unlimited contacts
WORK HISTORY
User Researcher @DWP Digital
London, GB
EDUCATION
Nielsen Norman Group - Usability
Usability Intensive Camp, Sydney, Usability
University of Leeds
BA (Hons), Media and French
Jesse James Garrett Book
The Elements of User Experience: User-Centered Design for the Web and Beyond, User Experience
Measuring the User Experience Book
Usability testing and analysis
Russ Unger and Carolyn Chandler Book
Project Guide to UX design, User Experience and Project Management
Jared Spool Workshop (www.uie.com)
User experience - practical design tools, User experience
Coursera
Human-computer interaction (HCI), HCI in context of interface design (5 week course)
Peter Morville and Louis Rosenfeld Book
Information Architecture for the World Wide Web: Designing Large-Scale Web Sites, Information Architecture
SKILLS
ABOUT CHARLOTTE LEWIS
As a user researcher in public sector, I run research relevant to the product, as well as the immediate and wider context of the project. At Companies House for example, I led the discovery research for a part of complex wide-ranging changes, starting with running workshops to help identify what areas we needed to focus on across the project. I then ran the research for beta until private beta, for one of the main transactional services at Companies House. I am passionate about the design of accessible services and products that meet the needs of those who use them, and the organisations driving them.With over 15 years of experience in user research, I have supported organisations with relevant tailored user research approaches, ensuring informed decision-making wherever it\'s needed. I have worked with both agile and waterfall product development approaches, in B2B and B2C contexts, and in private and public sector domains, with GDS experience. I have delivered user research at all stages of service and product design, using mixed methods as appropriate, and sharing and presenting actionable results. I have also facilitated design thinking, lean UX and design sprint style training and workshops, as well as mentored other user researchers. I hold several certifications and qualifications in user experience, usability, prototyping, analytics and as a Scrum Product Owner.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.