Lewis Rogal

Business System Manager @Ping Europe Limited

Gainsborough, GB

Lead the management and ongoing development of Ping Europe’s ERP systems, focusing on Infor M3 and associated integrations. Oversee a team of developers and coordinate closely with the US-based parent company’s development team. Partner with senior management to identify and deliver technology enhancements aligned with business needs. Own the technical design of new features and software, balancing user requirements with optimal technical solutions. Manage cross-functional ERP projects, ensure system documentation, and regularly report progress to executive stakeholders.• Established and led a local PMO, defining a 3-year transformation roadmap with stage gates and risk controls to modernise all business systems.• Designed enterprise architecture through stakeholder workshops, securing alignment and buy-in across organisational levels.• Built an internal cross-functional team with business analysis, project management, software development, configuration, and data analysis capabilities.• Delivered Five9 phone and email system implementation, reducing customer transfer rates by 30% and enabling performance visibility for agents.• Procured and implemented management software that reduced user submission time by 90% and processing time by 75%.• Represented Ping Europe on the Global ERP Steering Committee, ensuring alignment with global transformation priorities.

The Manchester Metropolitan University

Bachelor’s Degree