Lewis McDade
IT Operations Lead Emea @New Era Cap
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WORK HISTORY
IT Operations Lead Emea @New Era Cap
Milton Keynes, GB
Lead all IT Operations for EMEA. Responsible for a wide range of IT projects from start to finish.• Maintaining IT infrastructure, including operating systems, security tools, applications, servers, network, AV, printers and access points etc• Standardising the selection, planning delivery and maintenance and overall lifecycle of IT services for the region• Point of escalation for the EMEA IT Infrastructure and internal stakeholders• Maintain and develop key IT policies and processes• Analysing cost spending to identify opportunities for savings on licenses and hardware procurement, successfully reducing expenses and optimising resource allocation for various IT projects• Handle business-critical IT tasks and systems administration• Supporting 7 offices across the EMEA region, providing onsite and remote support identifying the root cause and seeking continuous improvement• Liaising with numerous vendors and third party companies to complete office moves and renovations across Europe - Ensuring the infrastructure is consistent throughout all office spaces• Availability for out of hours support
EDUCATION
Circus Street
BCS Coding and Logic
Circus Street
MTA in Cloud
Circus Street
BCS Business Processes
Circus Street
MTA Mobility and Device
ABOUT LEWIS MCDADE
As a versatile and solution-focused IT professional with a passion for technology, I excel in providing quick, effective, and a high-quality service. My dedication to delivering the best possible experience for end users is matched by my commitment to reliability and going the extra mile. With strong communication skills and a collaborative spirit, I thrive in building relationships and navigating the challenges of fast-paced environments.I lead IT Operations for the EMEA region, handling a wide range of IT projects from inception to completion. I serve as the primary escalation point for the EMEA IT Infrastructure Operations team. My responsibilities encompass providing onsite and remote support, setting SLAs, maintaining IT infrastructure, and managing business-critical IT tasks and systems administration.My strategic proficiency and deep understanding of business needs enable me to manage necessary changes, capture and analyse requirements, and support effective communication and delivery. With exceptional problem-solving skills and a proven ability to overcome barriers, mitigate risks, and ensure compliance. I am committed to driving continual improvement in Service Delivery and IT Operations.
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