Lewis King

Senior Account Executive @Ztp

High Peak, GB

Senior Account Executive | Client Management | Reporting & Process Optimisation | MentorshipAs a Senior Account Executive at ZTP, I play a key role in managing client relationships, enhancing service delivery, and supporting clients in achieving their energy management goals. Working as a team from shared mailbox as the first point of contact for the clients answering their daily queries. Working within the Client Management Team, I ensure a high level of customer satisfaction, contribute to strategic initiatives, and help drive business growth. Playing a pivotal role in onboarding multiple new clients and ensuring their smooth transition and building on their service needs. My key achievements include- Designing and delivering bespoke reporting for clients, improving insights and decision-making- Reducing objections and outstanding debt for newly onboarded customers, streamlining the transition process- Mentoring multiple new staff, both individually and simultaneously, as part of the onboarding team—receiving excellent feedback for my training and guidance.With strong analytical skills, a proactive mindset, and a passion for process improvement, I thrive in fast-paced environments, helping clients navigate the complexities of energy management while contributing to team development and operational excellence.

Great Yarmouth College

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