Lewis Daniels
Operations Director @G.Network Communications
Signup · Get unlimited contacts
WORK HISTORY
Operations Director @G.Network Communications
London, GB
Responsible for the operational strategy, commercial performance and end-to-end delivery of G.Network’s engineering, service and customer functions. The role oversees Field Engineering (incl. Fleet), Desk Operations, Client Relations and Customer Services, ensuring scalable, reliable and customer-centred operations that support the expansion of London’s full-fibre network. • Lead execution, performance and delivery across engineering, desk and customer operations to ensure network reliability and service quality. • Oversee operational strategy, commercial delivery, resource planning and end-to-end service performance across London. • Direct transformation programmes that strengthen efficiency, digital capability, customer experience and operational resilience. • Built and embedded scalable operating models, leadership capability and performance frameworks across all operational teams.
EDUCATION
University of Staffordshire
Bachelor of Science (BSc) with Honours, ICT & Business
South Gloucstershire and Stroud College
A Levels, Business/Law/Sports/Maths
BT/Edexcel
BTECQCF NVQ Level 4 for IT & Telecom Professionals
ABOUT LEWIS DANIELS
Operational Director leading large-scale operations, service delivery, engineering and customer experience.I set operational strategy and lead the operating models that deliver it. I focus on improving delivery performance, strengthening control and raising standards in complex environments. I’ve repeatedly reshaped how operations work at the core — through both programmes and changing how teams plan, decide and execute. Proven at creating high-performing teams through setting clear direction, building trust, and holding myself and others to high standards.Hands-on, data-led and pragmatic. I do my best work where there’s pressure to improve and standing still isn’t an option.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.