Lewis Aitchison

Senior Consultant @CGI

Leadership & Team Development: Led the successful merger of the Triage and Environments teams, enhancing capabilities and fostering a collaborative environment. Implemented new processes to transition the team to a proactive stance, driving automation and reducing pain points.Client Relationship Management: Acted as the primary client contact for the Central Switching Service program, managing daily requests and incidents, and ensuring high standards of service. Worked closely with the client to shape service offerings, contributing to strategic program management.Strategic Problem Solving: Designed and implemented a custom GPT using GenAI, streamlining research and incident triage processes. Played a pivotal role in the project rebid, contributing to the design of the monitoring solution and delivering a compelling final presentation to senior leadership, demonstrating our team\'s capabilities.Project Management: Planned and managed the rollout of the Application Services Optimization Program (ASOP) process and JIRA tool for the SI Triage team. Provided remote training and ongoing support to ensure smooth adoption and continued process optimization.Technical Expertise: Leveraged ElasticSearch and Kibana to develop and maintain monitoring dashboards and alerting systems, improving project efficiency and data accuracy.Key Achievements:Successfully led the merger of critical teams, resulting in improved service delivery and team performance.Developed and presented an innovative monitoring solution during a high-stakes project rebid, showcasing the team\'s technical capabilities and strategic thinking.Created and implemented solutions that enhanced operational efficiency and client satisfaction.