Lewayne Bullard
Owner at UrTechNow (IT MSP / Computer Repairs)
- Role
- IT Specialist at U.S. Department of Veterans Affairs
- Location
- Murfreesboro, TN, US
- LinkedIn followers
- 500 followers
About Lewayne Bullard
I earned my Masters Degree at the University of Phoenix with the intent of setting myself up to be a great asset anywhere I work. I have 20+ years as an Information\'s System Technician with experience in Network Administration and Desktop Support. I spent 9 years in the US Navy where I earned my Bachelors while serving onboard a Ship and overseas. Personally, my goal was to one day either run an IT department or end up as a CIO. I currently owner my own IT company. I want to do run my business in a way where I am not changing my priorities (God, Family then Career) and to do it in a manner where I am true to God and not doing things just to get ahead or being cut throat. I want to maintain integrity and do things according to Gods will and purpose for me.My slogan / moto is Simple, Honest and Straightforward IT with a personal touch.After dealing with us, we want you educated and understand what you need and why you need it.Specialties: MAC OSX, Windows Tier 2-3 Support, Network Administration, Microsoft Office products, hardware and software
Experience
IT Specialist
U.S. Department of Veterans Affairs
Feb 2014 — Present · nashville, TN, US
Working on the Virtual Apps and Desktops teamproviding user access resolving problems in response to customer supported incidents via trouble ticketsresolving customer related technical software and hardware problems in accordance with established policies and proceduresplanning and delivery of technical support including troubleshooting, installation, removals, moves, system knowledge assistance and/or training in response to customer requirementsensuring that help desk tracking and asset information is accuratedocumenting solutions to problems and recommends fundamental changes to systems configurations to prevent recurrencesassisting more experienced IT Specialists in resolving the more highly complex IT problemsassuring conformance with VA/OIT security policies by decommissioning equipment, filling out appropriate paper work, following procedures to surplus outdated or damaged systems and equipment
Education
University of Phoenix
Masters, Information Systems
2009 — 2011
University of Phoenix
Bachelors of Science, Information Technology
2004 — 2009
Oakland High
High School Diploma
1996 — 2000
Skills
- Network Administration
- Computer Hardware
- Microsoft Office
- Mac Os X
- Desktop Support
- Printers
- System Administration
- Active Directory
- Troubleshooting
- Xp
- Windows Server 2003
- Servers
- Routers
- Windows Server
- Windows
- Software Installation
- Customer Service
- Vpn
- Voip
- Hardware
- Problem Solving
- Operating Systems
- Outlook
- Wan
- Windows 7
- Technical Support
- Cisco Technologies
- Network Security
- Security
- Software Documentation
- Networking
- Tcp/Ip
- Microsoft Exchange
- Lan-Wan
- Switches
- Dns
- Sharepoint
- Laptops
- Antivirus
- Help Desk Support
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