Levi D.

About Levi D.

Quality Assurance professional with 7+ years in SaaS, specializing in testing across web, backend, API, and database layers. Partners with Engineering, Product, and Design to embed quality early by clarifying acceptance criteria and shaping effective test strategies. Skilled in functional, regression, and exploratory testing, leveraging analytics and AI-assisted QA tools to validate outcomes, surface risks, and drive continuous improvements. Known for strengthening QA processes and serving as a cross-functional quality partner who ensures reliable, user-centered releases at scale.

Experience

1. Senior Quality Assurance Analyst

   Assent

   Apr 2022 — Present · Columbus, OH, US

   Collaborate with Product, Design, and Engineering during grooming and planning to refine acceptance criteria, clarify scope, and shape test strategies that highlight quality early in the development lifecycle.• Execute functional, regression, exploratory, and API-level testing across web and backend systems, validating multi-step user journeys and behaviors.• Use analytics and observability tools (Kibana, New Relic) to validate feature behavior, analyze logs, confirm backend events, and provide data-driven insights that surface risks and guide improvements.• Build and scale knowledge-sharing systems in Confluence, improving documentation workflows and reducing feature escalation tickets by 30% through clearer technical guidance for Product, Support, and Engineering.• Investigate user-reported issues by reproducing and documenting defects in Jira with clear steps, logs, and impact analysis; collaborate directly with developers to ensure accurate resolutions.• Partner with engineers to explore evolving automation tools that strengthen regression testing accuracy and deployment confidence.• Support release readiness by communicating quality signals, evaluating risk areas, and contributing to go/no-go decisions for SaaS deployments.

Education

• The Ohio State University

  Bachelor of Science (BS), Sport Industry

  2012 — 2017

Skills

• Leadership Development
• Community Outreach
• Fitness
• Customer Service
• Teaching
• Time Management
• Team Building
• Management
• Public Relations
• Windows
• Powerpoint
• Microsoft Excel
• Organizational Leadership
• Training
• Research
• Coaching
• Sports Management
• Microsoft Office
• Event Planning
• Teamwork
• Public Speaking
• Microsoft Word
• Team Leadership
• Sports
• Leadership
• Social Media
• Communication
• Educational Leadership
• Outlook
• Social Networking