Levente Koricsanszky
Uc Solutions Architect @RELX
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WORK HISTORY
Uc Solutions Architect @RELX
London, GB
Engaging with prospective customers and key strategic accounts for technical, architecture and roadmap, Planning and executing proofs of concepts as well as acting as a liaison between the business and technology groups to ensure business needs are adequately met with technology solutions.
SKILLS
ABOUT LEVENTE KORICSANSZKY
A highly skilled Telecoms Professional with 15+ years international experience in Mission Critical environment. Having extensive experience in Telecoms; maintaining and supporting various PBX platforms, including Siemens, Avaya, Microsoft Lync Server; and communication servers (e.g. Blackberry Enterprise Server, Nokia Intellisync Server). Designed and Deployed Avaya multi-core systems on a Global scale, integrating a diverse contact centre environment, with Avaya Call Centre Elite, and Avaya Aura Contact Centre. Have a great understanding on Workforce Management integration such as Verint Impact 360 and CMS. Implemented Quality Management tools for Contact Centres (Call and Screen recording). Have a strong understanding on SIP, and Microsoft Lync Server 2013 Architecture.Specialties- Customer Focus: Understanding business needs, act as a single point for business and engineering - Legacy and VoIP PBX Technologies: Avaya, Siemens- VoIP Infrastructure: Avaya Aura Contact Centre, Avaya Contact Centre Elite, Avaya CM, CMS - Unified Communications: Session Border Controller, Session Manager, Softphone, Microsoft Lync Server Infrastructure, SIP (Session Initiation Protocol)- Workforce Management: Verint Impact 360 - Monitoring: Prognosis - Resource and Vendor management: RFP, Provisioning, Global Strategy Management - Microsoft Products: Microsoft Windows, Office, Visio, Sharepoint
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