Levent Yildirim

Service Operations Manager @Deloitte

Tracking, monitoring and implementing changes and requests through the software platform for IT Service Management - Perform quality controls and monitor production KPIs - Find ways to increase quality of customer service (e.g. building self service portals, automating processes)- Ensuring service delivery meets the business requirements of the IT strategy (based on defined SLA)- Managing the lifecycle of all unplanned interruptions, malfunctions, and quality reductions of provided IT infrastracture services - Overseeing daily activities of team and providing guidance as needed - Developing routine and ad-hoc demand/operational related reports for management - Scheduling jour fixe meetings with customers on regular basis- Availability, capacity and service level management - Preparation of trend analyses and projections - Close cooperation with business service owners, IT service owners, monitoring and reporting