Derek Leung
Senior Manager, Billing and Accounts Receivable Operations @Toronto Hydro
Signup · Get unlimited contacts
WORK HISTORY
Senior Manager, Billing and Accounts Receivable Operations @Toronto Hydro
Overseeing the strategy and technical guidance of electricity and non-electricity customer accounts receivable operations, related technology systems, processes and activities for billing, billing data management, remittance and payment processing, retailer relations, and miscellaneous accounts receivable services. Leading the development of strategies to leverage and continuously improve revenue assurance processes and supporting systems to optimize revenue objectives, compliance, competitiveness, customer value, and service quality.Developing strategic processes and customer solutions to proactively evolve the service offerings to meet changing business direction, customer expectations, legal and regulatory requirements, and financial objectives.
EDUCATION
University of Toronto - Rotman School of Management
Master of Business Administration - MBA
Wilfrid Laurier University
Bachelor of Business Administration - BBA
ABOUT DEREK LEUNG
I move organizations forward by collaborating with various stakeholders to address a need and bringing them along with the change. I get issues resolved with client satisfaction and adoption as measures of success. What is important to me is delivering excellence, making an impact on the community, and developing people around me. I bring people leadership with fresh perspectives, change management, and strategic financial management. An innovative business partner in problem-solving, cross-functional team collaboration, and governance. My strategic planning and analytical expertise include finance & control, sales & marketing analytics, and business operations & project management. I have diverse industry knowledge in pharmaceuticals, consumer goods, government, utilities, financial services, charity and nonprofits. I progressed through various roles in finance, analytics, sales, commercial operations, customer relationship management, project management, audit, public procurement, technology, and taxation.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.