Letty Towers

About Letty Towers

Highly skilled professional with over 20 years of experience delivering bottom line results via process engineering, program management, business analysis and risk management. Focused on identifying, analyzing and defining business user needs and translating them into technical requirements and process improvements. SPECIALITESProject/program management, operations management, distributed systems, development and implementation management, risk management, contact center technologies, process management, process and technology readiness assessments and gap analyses, roadmapping, process engineering, vendor and sourcing management, business analysis and system requirements identification and designManage cross-functional project teams engaged in technology and process improvement initiatives at multiple large clients in the financial services, insurance, health care, hospitality and retail industries.Manage vendor and client relations and negotiate and monitor contracts with hardware, software and telecommunication vendors on behalf of clients.Mentor and coach colleagues and client team members.Function as a trusted advisor during strategic planning, working with business lines, operations and technology senior management to align business need with technology and operations processes.

Experience

1. Vice President of Professional Services & Client Support

   Wx Technology Group

   Oct 2021 — Present